Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and the regulator in the event you have a complaint.

This policy is divided into the following sections: 

  • Who we are and how to contact us 

  • Our collection and use of your personal information

  • Who we share your personal information with 

  • How we securely store your information and for how long 

  • Your Data Protection Rights

  • Transfers of your information out of the UK and EEA 

  • Links to other website

  • Marketing 

  • Complaints 

  • Changes to this website privacy policy 

Who we are and how to contact us 

This website is operated by Bruntwood Management  Services (‘Bruntwood’) 

Bruntwood has been creating thriving cities for over forty  years and is deeply connected with the cities it operates  in. It plays a pivotal role in creating vibrant places and  unlocking economic potential. In 2018, Bruntwood  became the UK’s first commercial property company to  join the net-zero carbon building commitment. 

Employing over 800 people, Bruntwood has over £1.4bn in  assets and more than 100 properties across Manchester,  Leeds, Liverpool and Birmingham. It provides everything  from coworking space and meeting rooms to serviced,  managed and leased offices 

Bruntwood SciTech, a 50:50 joint venture with Legal &  General is the UK’s largest property portfolio dedicated to  the growth of the science and technology sector. Valued  at £438m with a total of 1.6m sq ft, it is set to create over  20,000 jobs over the next decade. 

Bruntwood Works creates, owns and manages inspiring  environments, delivering everything from individual  coworking desks and meeting rooms to fully managed  offices in superb locations to help businesses thrive and  grow. It provides expert support at every stage of the business journey and offers access to leading wellness,  retail and leisure facilities. 

Bruntwood believes in sustainable cities for people  to work and live; each year together with the Oglesby  Charitable Trust donating 10% of distributable profits to  local arts and cultural good causes. 

Address: Union, 2-10 Albert Square, Manchester M2 6LW Phone Number: 0333 323 2237 


Please mark the envelope ‘Data Protection Manager’. 

We are committed to protecting and respecting  your privacy. 

We collect, use and are responsible for certain personal  information about you. When we do so, we are regulated  under the Data Protection Act 2018 and we are  responsible as ‘controller’ of that personal information for  the purposes of such law. 

In this privacy policy, ‘we’, ‘us’ and ‘our’ refers to  Bruntwood and ‘you’ refers to any individual about whom  we collect personal information. 

Our collection and use of your personal information 

Under data protection legislation, we are required to explain what information we collect from you and how and why we use  your personal information (the “processing activity”). We are also required to have a “lawful basis” on which to process your  personal information, as further detailed below. 

What type of information we collect 

We currently collect and process the following information: 

  • Personal identifiers, contacts and characteristics  (for example, name and contact details) 

  • Information about your devices, such as IP addresses

  • How you browse our websites 

  • Details of the products or services you purchase 

  • Financial information (for example credit card details, bank account numbers. 

  • Photography and videography. 

How we get the information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • You have enquired about a product/service from us.

  • You have purchased a product/service from us. 

  • You have provided contact details to us for customer service purposes.

  • You have made contact with us via one of our social networks. 

  • You wish to attend, or have attended, an event.

  • You have agreed to participate in a photo/video shoot.

  • You have subscribed to newsletters. 

  • You have joined our online customer community.

  • You have visited our website. 

  • You have visited one of our buildings. 

  • You have entered a competition or taken advantage or  a promotional offer. 

  • You have applied for a job with us. 

  • An employee of ours has given your contact details as an emergency contact or referee. 

    We also receive personal information indirectly, from the following sources in the following scenarios: 

  • When you browse our website and our cookies collect information (please visit our Cookie Policy). 

  • Sometimes we obtain information about you from third parties such as marketing agencies or other members of the Bruntwood Group. The data these companies might hold on you is collected from public sources, such as Companies House, or from other sources where you have agreed for your information to be shared with third parties or where it is in our legitimate interest to contact you. 

  • We may also match your cookie data with third party data such as Google and social media platforms. 

  • We can also access information from social media activity such as when you ‘like’ a post, share content or  follow us. 

  • Your employer has provided it to us for building access purposes. 

  • From third parties who share prospect business to business contact details and help us gather website and email usage data (please visit our Cookie Policy). 

This website is not intended for use by children and we do  not knowingly collect or use personal information relating  to children. 

Legal Basis for Processing 

When we use your personal information we are required to have a legal basis for doing so. There are various different legal  bases on which we may rely, depending on what personal information we process and why. 

The legal bases we may rely on includes: 

(a) Your consent: where you have given us clear consent  for us to process your personal information for a specific purpose You are able to remove your  consent at any time. You can do this by contacting 

(b) We have a contractual obligation: where our use of  your personal information is necessary for a contract  we have with you, or because you have asked us to  take specific steps before entering into a contract. 

What we do with the information we have

We use the information that you have given us in order to: 

  • Provide you with relevant information about a product  or service you have enquired about. 

  • Process legal documentation and financial information  in relation to a purchase you have made or contract  you have with us. 

  • Respond to any customer service requests. 

  • Manage attendance at events. 

  • We have a legal obligation: where our use of your  personal information is necessary for us to comply with  the law (not including contractual obligations). 

  • We have a vital interest: where our use of your personal  information is necessary to protect you or someone else’s life. 

  • We have a legitimate interest: where our use of your  personal information is necessary for our legitimate  interests or the legitimate interests of a third party  (unless there is a good reason to protect your personal  information which overrides our legitimate interests) 

  • Produce marketing collateral and communications if  you have agreed to participate by signing a release  form or by not opting out at an event. 

  • Informing you about news, events, products,  services or promotional offers that you might find  interesting if you have chosen to receive these types  of communications.

  • Personalising marketing so that it is more relevant to  you. We do this by matching your cookie data with  third party advertising platforms such as Google and  social media platforms. For more information on how  we use cookies and how to manage them, please visit our cookies policy.

  • Improving the design, style and functionality of the website. 

  • Dealing with, and responding to you about, any  comments and engagements we have had from you via  our social media channels. 

We may share this information with: 

  • Other members of the Bruntwood Group.

  • Our contracted service providers that process  personal information on our behalf for IT and system administration and hosting, credit card processing, billing, research and analytics, marketing, customer support and data enrichment. Only companies who can provide adequate safeguards will be used to  ensure your data is stored and handled securely. 

We will also disclose your personal information to third parties: 

  • In the event that we consider selling or buying any  business or assets, in which case we will disclose your  personal information to any prospective sellers or  buyers of such business or assets; 

  • In the event we are the subject of any insolvency  situation (e.g. the administration or liquidation); 

  • Administering competitions/promotional offers and  informing you if you have been successful. 

  • Compiling customer feedback.

  • Conducting market research. 

  • Dealing with any query or complaint you submit to our  customer experience team.

  • Ensure the safety and security of everyone in  our buildings.

  • Processing job applications. 

  • Third party social media and advertising networks so  that we can advertise on their platforms. 

  • Marketing partners. 

  • Professional advisers who provide consultancy,  banking, legal, insurance and accounting services. 

  • Public and government authorities and fraud  prevention agencies, for the purposes of investigating  any actual or suspected criminal activity or other  regulatory or legal matters. 

  • If we, or substantially all of our assets, are acquired  by a third party, in which case personal information  held by us about our customers will be one of the  transferred assets; and in order to enforce or apply our terms and conditions. 

How we store your information and for how long 

Your information is securely stored by Bruntwood. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to  protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at  your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent  unauthorised access. 

We keep your personal information for as long as necessary in accordance with our purpose of processing and legal basis  and thereafter in accordance with data protection law. We will then securely dispose of your information. 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for  copies of your personal information. 

Your right to rectification - You have the right to ask us  to rectify information you think is inaccurate. You also  have the right to ask us to complete information you think  is incomplete. 

Your right to erasure - You have the right to ask us to  erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right  to ask us to restrict the processing of your information in  certain circumstances. 

Your right to object to processing - You have the right  to object to the processing of your personal data in  certain circumstances. 

Your right to data portability - You have the right to ask  that we transfer the information you gave us to another  organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights, save where we are permitted to do so due to a request  being manifestly unfounded or excessive or where you require extra copies of information. If you make a request, we have  one month to respond to you. 

Please contact us at or by post at Bruntwood, Union, 2-10 Albert Square, Manchester M2 6LW if you  wish to make a request. 

Transfer of your information out of the UK and EEA 

We may transfer personal information to countries other than the country in which the data was originally collected  (for example, outside the UK/EEA) in order to provide you with our services. These countries may not have the same  data protection laws as the country in which you initially provided the information and may not provide the same level  of protection. 

If we transfer personal information to countries outside of the UK/EEA, we may rely on a decision from the European  Commission/ UK Government determining that the country provides an adequate level of protection to the Data Protection  Laws). Alternatively, we may rely on appropriate safeguards in respect of transfers of personal information to a country  outside of the UK/EEA, for example, by agreeing standard contractual clauses adopted by the European Commission/ UK  Government and undertaking a risk assessment in relation to the importing country. 

Links to other websites 

Our websites may contain embedded content to websites of interest. If you use these links to leave our websites, you should  note that we do not have any controls over those other websites. Therefore, we cannot be responsible for the protection and  privacy of any information which you provide whilst visiting such websites as they are not governed by this privacy policy. 

Please note: this policy does not cover such third party websites, unless specifically mentioned in this policy. We are not  responsible for the privacy policies and practices (including use of cookies) of such third parties even if you accessed the  third party website using links from our Website. We recommend that you check the policy of each website you visit and  contact the owner or operator of such website if you have concerns or questions. 


We would like to send you information about our services which may be of interest to you. Where we have your consent or it  is in our legitimate interests to do so, we may do this by post, email, telephone or text message (SMS). 

We would also like to share your information with the Bruntwood Group so that they may  send you information about their services, depending on what you agree with us and/ or our legitimate interests. 

You can unsubscribe from marketing at any time by: 

  • contacting us at 

  • using the ‘unsubscribe’ link in emails or by responding ‘STOP’ in texts 

    Please note that it may take up to 7 days for this to take place. 

How to complain 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113 

Changes to this website privacy policy 

This website privacy policy updated on Friday 22 January 2021. 

We may change this website privacy policy from time to time.