Global digital services provider Teleperformance secures UK hub at Bruntwood SciTech’s Bond innovation hub

Global digital business service provider, Teleperformance has chosen Bruntwood SciTech’s contemporary workspace and leisure destination, Bond, for its new UK headquarters. Bruntwood SciTech - a joint venture between Bruntwood, Legal & General and Greater Manchester Pension Fund - is the UK’s largest property platform dedicated to growing the nation’s innovation economy, attracting leading businesses to its state-of-the-art workspaces. 

Headquartered in France, Teleperformance is a publicly listed company and world leader in digital business services, employing over half a million people across 100 countries. Specialising in digital customer experience, AI, cloud services, data security, and transformation, they provide consultancy for a range of industries including retail, financial services, government, automotive, e-commerce and travel sectors.

The firm is opening a new central Manchester hub, taking 24,000 sq ft across three floors of the recently transformed Bond building, providing a regional HQ in the heart of the city, including its own dedicated entrance. This location enables Teleperformance to benefit from Manchester’s highly skilled talent pool, accessed through Bruntwood SciTech’s well-established university and alternative training partnerships as it looks to boost and grow its workforce. Teleperformance will use the base to work with clients across different industry sectors, as well as hosting employee training and client events supported by the market-leading amenities on offer. 

In joining the Bruntwood SciTech portfolio, Teleperformance will also be connected into the company’s city-wide ecosystem of over 400 Manchester businesses, spread across its 21 city centre innovation hubs and 4 campuses in Manchester, including The Exchange on neighbouring New York Street, Manchester One and Bloc. This community and amenity offer is also set to be boosted by Bruntwood SciTech’s £243m of major projects that are currently underway in Manchester, including at Pall Mall, King’s House, 117-119 Portland Street, No.3 Circle Square, Citylabs 4.0 and Greenheys at Manchester Science Park, which will bring 727,000 sq ft of premium office and lab space to the city over the next 18 months. Alongside this, Teleperformance will have access to Bruntwood SciTech’s UK-wide science, tech and innovation community of 1,100 like-minded startup, scaleup and global businesses.

Bond is a Grade II listed, former 19th century Victorian bank, which Bruntwood SciTech transformed into a modern workspace in 2023, designed to support innovation-led businesses. The refurbished building includes four floors of state-of-the-art workspace t while preserving and restoring the building’s impressive original features and rich heritage, such as the palatial double height banking hall and second floor dome room. A range of amenities were also added to promote active travel and wellbeing, including a gym, secure cycle hub, contemplation room, and a shared lounge with a variety of breakout spaces for collaboration. It will also soon be home to The Cut & Craft, a premium steakhouse set to open later this year.

With Teleperformance locating to Bond, all 50,000 sq ft of workspace in the building is fully let, just ten months after work on the site finished. Teleperformance will be joining businesses including global data technology company, B-Corp architectural firm Bennetts Associates, SafetyCulture and global corporate payments company, Corpay. 

Karl Wise, Executive Director at Teleperformance, said: “Teleperformance is delighted to be moving into Bond which will serve as a modern, exciting workspace for our employees and also our clients that we work in close partnership with. The building will also act as our UK innovation hub where we will showcase some of our market leading customer experience technologies, insights and processes. We have been operating in Manchester for over 10 years so know the city well and believe it is one of the country's most dynamic and influential cities, both culturally and economically while additionally having a thriving digital and tech scene. We see it as important that Teleperformance is part of this and being part of Bruntwood’s SciTech portfolio is a perfect fit to support our UK and international growth strategy.”

Joshua Hancock, Associate Commercial Director for Bruntwood SciTech, said: “We are committed to building city-wide ecosystems of like-minded businesses who can collaborate, grow and thrive. Teleperformance is a perfect example of how we are doing just that by bringing in globally leading brands with big ambitions. It’s a business that is pushing the boundaries of digital technology and AI, making it a fantastic addition to our community. They are a prime example of an innovation-led business wanting to be based in the city centre but needing access to highly-skilled talent which we can provide them through our extensive partnerships in Manchester.

“After working closely with Teleperformance to explore how we could best support them, their decision to choose Bond for its highly quality workspace is testament to the work we’ve put in to create a location that caters to many different business needs, provides plenty of flexibility, best-in-class amenities, and the opportunity to work alongside some of the most innovative businesses operating in the city today. We’ve helped Teleperformance to create a bespoke design and their own self-contained entrance, giving them a fantastic, personalised experience.”

This latest announcement comes a year after Bruntwood SciTech announced an additional £500 million investment into the science, tech and innovation sector and welcomed the UK’s largest local government pension fund, Greater Manchester Pension Fund (GMPF) into the joint venture to support long-term, patient capital playing a crucial role in the growth of the domestic innovation sector.

Today, Bruntwood SciTech has £314m of investment currently underway across Birmingham, Manchester, Leeds, and Liverpool, and is bringing to market 1.45m sq ft of state-of-the-art workspace for innovation-led businesses; for startups through to global HQs.

Interested in a workspace at Bruntwood SciTech? Enquire today.