Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and the regulator in the event you have a complaint.

This policy is divided into the following sections:

Who we are and how to contact us
Our collection and use of your personal information
Who we share your personal information with
How we securely store your information and for how long
Your Data Protection Rights
Transfers of your information out of the UK and EEA
Links to other website
Marketing
Complaints
Changes to this website privacy policy

Who we are and how to contact us

The Bruntwood group of companies is made up of different legal entities, including: Bruntwood Management Services Limited (company number 06020655); Bruntwood SciTech Limited (company number 03814666); Unify Energy Limited (company number 09523118); together the "Bruntwood Group".

This privacy policy is issued on behalf of the Bruntwood Group so when we mention "Bruntwood", "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Bruntwood Group responsible for processing your personal data. We will let you know which entity will be the controller of your personal data when you purchase a product or service from us, or where such entity is named within the relevant T&Cs on the website (as applicable).

This website is operated by Bruntwood Management Services Limited and is the controller of your personal data when you are using this website.

Bruntwood are committed to offering more than just outstanding office, coworking or retail and leisure space. Everything we do is tied into our vision of building vibrant places, whilst providing businesses and communities with the support and expertise they need to grow and thrive. Our places are people driven, design led and socially responsible.

Bruntwood believes in sustainable cities for people to work and live; each year together with the Oglesby Charitable Trust donating 10% of distributable profits to local arts and cultural good causes.

Address: Union, 2-10 Albert Square, Manchester M2 6LW Phone Number: 0333 323 2237

E-mail: GDPR@bruntwood.co.uk

Please mark the envelope ‘Data Protection Manager’.

We are committed to protecting and respecting your privacy.

We collect, use and are responsible for personal information we process about you. We act as ‘controller’ of that personal information under data protection legislation in the UK, including the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and we adhere to the obligations set out in the data protection legislation in relation to our processing of your personal data.

In this privacy policy, ‘we’, ‘us’ and ‘our’ refers to Bruntwood and ‘you’ refers to any individual about whom we collect personal information.

Our collection and use of your personal information

Under data protection legislation, we are required to explain what information we collect from you and how and why we use your personal information (the “processing activity”). We are also required to have a “lawful basis” on which to process your personal information, as further detailed below.

What type of information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, first name, last name, usernames, title, gender and contact details);
Information about your devices, such as IP addresses;
Usage data including how you browse our website and interact with our services
Details of the products or services you purchase
Financial information (for example credit card details, bank account numbers).
Photography and videography (through CCTV and other systems);
Building access systems;
Call recordings (when you ring our call centre or we ring you);
Marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have enquired about a product/service from us, including via our Enquire Today function on our website.
You have purchased a product/service from us.
You have provided contact details to us for customer service purposes.
You have spoken to us by telephone and we have recorded the call and/or collected your phone number from you personally during that call or digitally. Where call recording facilities are being used we will inform the caller via a recorded message which is played prior to connection to an operator in the call centre.
You have made contact with us via one of our social networks.
You wish to attend, or have attended, an event.
You have agreed to participate in a photo/video shoot.
You have subscribed to newsletters.
You have joined our online customer community.
You have visited our website.
You have visited one of our buildings.
You have entered a competition or taken advantage or a promotional offer.
You have applied for a job with us.
An employee of ours has given your contact details as an emergency contact or referee.

We also receive personal information indirectly, from the following sources in the following scenarios:

In certain instances, we may obtain your information from Market Location Limited as part of a wider database or marketing list. Where we do this, Market Location Limited collects publicly available information about you and the business you work for (such as your name and your work email address and contact number) and shares this with us to enable us to contact other businesses who may be interested in our services. Where Market Location Limited collects and shares your information with us, it does so as an independent controller. Further information regarding how Market Location Limited processes your personal data can be found in Market Location Limited's Privacy Policy. Please see Direct Marketing below for further information regarding how we process your personal data for business-to-business marketing purposes.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Legal Basis for Processing

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on includes:

Your consent: where you have given us clear consent for us to process your personal information for a specific purpose You are able to remove your consent at any time. You can do this by contacting GDPR@bruntwood.co.uk;
We have a contractual obligation: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
We have a legitimate interest: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests);
We have a vital interest: where our use of your personal information is necessary to protect you or someone else’s life;
We have a legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).

What we do with the information we have

We use the information that you have given us in order to:

Provide you with relevant information about a product or service you have enquired about, or otherwise respond to queries from you if you contact us via any of our contact channels, including our Enquire Today function featured on our website.
Process legal documentation and financial information in relation to a purchase you have made or contract you have with us.
Respond to any customer service requests.
When you call our contact centre, including information about complaints and services, we monitor and/or record calls between our staff and you for the purposes of resolving complaints, training and to improve our quality and service standard. Where you are a representative of a business we may also use information collected from you to contact you for marketing purposes, unless you have opted out.
Manage attendance at events.
Produce marketing collateral and communications if you have agreed to participate by signing a release form or by not opting out at an event.
Informing you about news, events, products, services or promotional offers of the Bruntwood Group that you might find interesting. Please see Direct Marketing below for further information.
Personalising advertising and marketing so that it is more relevant to you. We do this by matching your cookie data with third party advertising platforms such as Google and social media platforms. For more information on how we use cookies and how to manage them, please visit our cookies policy.
Improving the design, style and functionality of the website.
Dealing with, and responding to you about, any comments and engagements we have had from you via our social media channels
Manage security and access to our buildings and premises (for example through the use of CCTV, access entry systems or other processes);
Manage compliance with our policies and procedures;
To protect the security of our systems and to prevent and detect security threats, frauds or other criminal or malicious activities;
To help us recover debts;
To help us improve the quality of our solutions and services;
For general administration purposes;
To review your CV as to suitability for a role, and as part of our recruitment process;
Share the information with our group and third parties for the purposes set out in this policy;
For purposes required by law, including maintaining records, compliance, legal screening and compliance (e.g., anti-money launders, credit checks, fraud and crime prevention and detection, trade sanctions and embargo laws) to include identification checks.

We may share this information with:

Other members within the Bruntwood Group.
Our contracted service providers that process personal information on our behalf for IT and system administration and hosting, credit card processing, billing, research and analytics, marketing, customer support and data enrichment. Only companies who can provide adequate safeguards will be used to ensure your data is stored and handled securely.

We will also disclose your personal information to third parties:

In the event that we consider selling or buying any business or assets, in which case we will disclose your personal information to any prospective sellers or buyers of such business or assets;
In the event we are the subject of any insolvency situation (e.g. the administration or liquidation);
Administering competitions/promotional offers and informing you if you have been successful.
Compiling customer feedback.
Conducting market research.
Dealing with any query or complaint you submit to our customer experience team.
Ensure the safety and security of everyone in our buildings.
Processing job applications.
Third party social media and advertising networks so that we can advertise on their platforms.
Marketing partners.
Professional advisers who provide consultancy, banking, legal, insurance and accounting services.
Exchanging information with other companies and organisations (including without limitation HMRC, the local police or other local law enforcement agencies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction
Public and government authorities and fraud prevention agencies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters;
If we, or substantially all of our assets, are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; and in order to enforce or apply our terms and conditions.

How we store your information and for how long

Your information is securely stored by Bruntwood.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep your personal information for as long as necessary in accordance with our purpose of processing and legal basis and thereafter in accordance with data protection law. We will then securely dispose of your information. If you require further information in relation to our specific retention periods, please contact us at GDPR@bruntwood.co.uk.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights, save where we are permitted to do so due to a request being manifestly unfounded or excessive or where you require extra copies of information. If you make a request, we have one month to respond to you.

Please contact us at GDPR@bruntwood.co.uk or by post at Bruntwood, Union, 2-10 Albert Square, Manchester M2 6LW if you wish to make a request.

Transfer of your information out of the UK and EEA

We may transfer personal information to countries other than the country in which the data was originally collected (for example, outside the UK/EEA) in order to provide you with our services. These countries may not have the same data protection laws as the country in which you initially provided the information and may not provide the same level of protection.

If we transfer personal information to countries outside of the UK/EEA, we may rely on a decision from the UK Government determining that the country provides an adequate level of protection to the Data Protection Laws. Alternatively, we may rely on appropriate safeguards in respect of transfers of personal information to a country outside of the UK/EEA, for example, by agreeing standard contractual clauses adopted by the UK Government and undertaking a risk assessment in relation to the importing country.

Links to other websites

Our websites may contain embedded content to websites of interest. If you use these links to leave our websites, you should note that we do not have any controls over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites as they are not governed by this privacy policy.

Please note: this policy does not cover such third party websites, unless specifically mentioned in this policy. We are not responsible for the privacy policies and practices (including use of cookies) of such third parties even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

Direct Marketing

We will use your personal data to send you marketing (by email, text message, telephone, or post) about the Bruntwood Group's services, exclusive offers, promotions, events, and news.

Where you enquire with us by phone, email, or via our website using the Enquire Today function, we will get in touch with you to respond to your enquiry and send you a welcome email thanking you for your enquiry and providing you with the further information you have requested. As part of our welcome email, we may send marketing to you (unless you have asked us not to).

Due to the nature of our services, most of our marketing is sent to other businesses who we believe would benefit from, or be interested in, our services, for example our office spaces. Where you are a representative of a business, (known as a corporate subscriber for UK data protection law purposes), we do not need your consent to send direct marketing to you. However, Bruntwood is committed to respecting your marketing and communication preferences, and you can opt-out of receiving marketing at any time (see Opt-out of marketing below).

Where you are a sole trader or an individual and you have enquired with us about our services, or purchased services from us, we will use your personal data to send you direct marketing about similar services of the Bruntwood Group - unless you have opted-out of receiving marketing. In this instance, we send you marketing in accordance with the soft-opt in rule under PECR, and we do not need your consent. However, you can opt-out of receiving marketing at any time (see contact details below).

Where we process your personal data to send you marketing, we do so on the lawful basis of legitimate interests. We have a legitimate interest in using your personal data for marketing purposes in order to develop, grow and promote our services and business. This means we do not need your consent to send you marketing information.

However, if we do need your consent to send you marketing or if we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

Opt-out of marketing

Bruntwood is committed to respecting your marketing and communication preferences. You can opt-out of receiving marketing at any time by:

contacting us at GDPR@bruntwood.co.uk;
using the "unsubscribe" link in emails or responding "STOP" in texts; and
updating your marketing preferences in your account.

Please note that there may be delay of one day between receiving your request to opt-out and the time our systems are fully updated, and you may continue to receive direct marketing during such time.

If you opt-out of receiving marketing, you will still receive service-related communications that are essential for administrative or customer service purposes, for example in relation to updates to our terms and conditions, checking that your contact details are correct, or providing you with information in relation to a service you have purchased from us such as your room booking.

Where to address questions, concerns or complaints

If you have any questions or concerns or wish to make a complaint about the use of your personal data by Bruntwood, please discuss please contact our Data Protection Manager. We will try our very best to assist you and rectify any concerns or complaints.

The Data Protection Manager can be contacted at GDPR@bruntwood.co.uk

In the event you are dissatisfied with our response, you have the right to complain to the Information Commissioner.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113

Changes to this website privacy policy

This privacy policy was last updated in April 2024.

We may change this website privacy policy from time to time.