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Frequently asked questions

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Who is Bruntwood?

Bruntwood is a family-owned and run property company that specialises in creating the right environments for a wide variety of businesses to success.

Are Bruntwood a property agent?

We are not a property agent, we own, let and manage all of our buildings. If you choose to look for office space with a property agent, they may refer you to us. 

How many buildings do you own?

We own over 117 properties across four UK city regions: Birmingham, Leeds, Liverpool and Manchester. 

What kind of space do you offer?

We offer commercial, serviced and coworking office space across a range of our properties. While we don’t offer each type of space in every building, you will find a range of every space in each of our regions. 

Do we have to take internet and comms services with Bruntwood?

Internet and comms are provided in all of our offices. However, if you are renting conventional office space from us, you do have the option to use your own provider if you wish.

Who do I speak to if I need an internet line bringing into my office?

You can speak to the sales surveyor who has been dealing with your office move and they will put you in touch with the right person.

What are your internet options?

Metronet are our partners in providing internet services and offer a range of options to suit your needs. Your Sales Surveyor will be able to talk you through these options.

Why do I need a wayleave? Can't I just be connected straight away?

Just as you need permission to carry out any refurbishment works or alterations on a property, you also by law need to obtain permission to for any data cabling to be run through a property - which is necessary when installing your own telephone lines. 

What's your minimum lease term?

This can vary depending on the type of office space you are choosing to rent and the location of the property. This could be anywhere between 6 months and 5 years. 

Can I have a copy of my lease?

Of course. You should receive a copy of your lease from our legal team. 

Can I expand within the terms of my lease?

Providing there is the correct space available to allow you to expand, you are able to do so within your lease term. You are best speaking to your property manager about the expansion and they will put you in touch with the relevant person at Bruntwood who can help with your enquiry. 

Do I need to use a solicitor for my new lease?

It’s not obligatory, however we would always advise you speak to one before signing your lease. Unfortunately, this cannot be a Bruntwood solicitor as we cannot legally comment on your lease. 

Are there any costs applied at the end of my lease?

This depends on the state the office on your vacation. Occasionally, there will be dilapidation fees to be paid if there are any works which need to be carried out in order to restore the space to its original condition. 

What's the difference between a licence agreement and a lease?

The main difference is the length of the agreement. Licence agreements are usually signed when you rent a serviced office. These are generally signed for a period of up to 12 months, making this an ideal flexible solution and is favoured by small / new start businesses and also companies seeking project space or satellite offices.

Lease agreements cover longer periods of time and are usually signed for a minimum of X years.

Is cleaning included?

Cleaning is included in the costs for any serviced offices, however, if you opt for a conventional office space you will need to arrange this yourself. We do offer a cleaning service as an optional extra. 

What local amenities and transport links are there nearby?

If you search for your office building on our home page search tool, local amenities can be found under ‘The area’ section. Here you’ll find a map which will show you local food and drink, public transport, entertainment, health and fitness, community and hidden gems. 

What is the building's address?

If you enter your office’s building name into the search bar at the top of every page on this website, you will find the full address under 'The Overview' section. 

When can we move in?

Once your lease is signed, a date will be arranged for you to move in. 

Who do I call out of hours in an emergency?

This will vary dependent on your building, please speak to your dedicated Property Manager and they will let you know the best person to contact. 

Will the office building be open at weekends?

Please speak to your dedicated Property Manager who will be able to give you all the necessary contact details for any emergency. 

What time is the reception manned?

Most of our receptions are open 8am-6pm, however specific times can vary depending on your building. Our reception teams can store your post and deliveries for you to collect at your convenience. 

What's the difference between serviced and conventional office space?

You can find out what each of our different office spaces offer on the 'our products' page of the website. 

How do you calculate the price of office space?

The price of our conventional office space is calculated per square foot, with insurance, service charge and business rates added to this. If you are renting a serviced office, the additional charges are included in your single desk price. 

Is there the ability to access my account online?

Unfortunately we do not have the option for customers to access their account online at the moment. This is something we are currently looking into and hope to have in the future. 

What is a service charge for?

The service charge is a contribution to the maintenance and upkeep of the building, and usually includes the heating of your suite. 

How much space will I need?

You can find a rough guide to how much space you’ll need by using our office space calculator. You will just need to know how many desks you’ll need and if there’s any extra breakout spaces needed. 

How much does it cost for parking?

Costs for our parking facilities will vary depending on the property. There are usually a number of car parks in the vicinity of our city centre and regional buildings, some of which we are able to offer discounts to for Bruntwood customers. Enquire with your sales surveyor for more details.

What's included in the price of a serviced office?

Included in your fixed monthly price for serviced space is: rent, business rates, service charge, utilities, cleaning, furniture, kitchen with tea and coffee, company signage, call answering in your company name. You will also get discounted access to our on-site meeting rooms.

Are serviced offices cheaper than a normal leased office?

It is very difficult to compare because there are so many variables. As well as the basic rent for a conventional lease (sq/ft costs will depend on location and facilities), other monthly running costs and initial capital outlay for refurbishment, fit out, connectivity and furniture must be taken into account.

Do you have any other questions that we've not covered here? Let us know using the form below and we'll get back to you as soon as we can. Thanks.